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Work-life balance. It's about time. Gary Maller. This Digital Life. Most business owners work fifty hours a week or more. Maybe it's time you looked at better ways to run your business and improve your quality of life. This week we'll look at customer enquiries. Who answers your business phone after hours or on weekends? Even during working hours you're busy with existing orders or requests. That's where e-business can help. An e-business enabled web-site (we'll talk more about e-business over the next few weeks) is like a virtual sales manager who works twenty four hours, seven days a week. Visitors can find up-to-date information about your products or services, view customer testimonials, request quotations, and even order and pay online. How do they find your web site? Adding your web address to stationary, advertising and brochures is a good start. Initial responses to web enquiries can then be managed by automated email. Customers know immediately that their request is being attended to. But who actually answers the phone? Believe it or not, your web site can! There are ways to easily and reliably direct phone calls, emails, and faxes through your website and automate responses. Enquiry details are stored in what's called a "contact management system" which you can access through your website, anywhere, anytime. Automating customer enquiries is just one of many ways to get more done in less time. But, I hear the time-worn business owner. "I've always wanted to do this kind of thing, but it's just too hard. I don’t have the time or knowledge to find the right solution." The good news is - you can have this done for you. There are business-ready solutions out there that can really help, at a price you can afford. For more information contact Gary on 54296888 or email: This email address is being protected from spam bots, you need Javascript enabled to view it |
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